Payroll Specialist I

Dollar General•Goodlettsville, TN

About The Position

Under general supervision, the Payroll Specialist I handles employee and manager inquiries by phone, email, and case management system, responding in a timely and professional manner. The role logs and resolves cases according to standard operating procedures, performs data entry in payroll and related systems, researches payroll issues to safeguard accurate and timely wage payments, and identifies and escalates priority matters. It requires evaluating requests and concerns, selecting an appropriate resolution, transaction, or escalation, and communicating concisely while providing excellent customer service. The position performs transactions in one or more payroll specialties with a high degree of accuracy and strict adherence to written procedures. It also handles payroll administration, data entry, reporting, reconciliation, and research involving wage payments, paid-out activity, ACH returns, fraud detection, paystub portal inquiries, termination pay, sick and vacation pay, labor distributions, retroactive pay, overtime rules, break requirements and premiums, wait-time penalties, and other state-specific payroll rules. The specialist documents inquiries and troubleshooting, uses knowledgebase and case-management tools to manage caseloads to production and quality standards, protects confidential payroll, benefits, and HR information, and meets deadlines to support accurate wage payments.

Requirements

High school diploma or equivalent required.
Minimum of one to two years of experience in an office environment.
Good math aptitude.
Ability to understand and apply multi-state payroll rules and regulations, including employee wage-payment calculations.
Ability to research federal, state, and local payroll rules and regulations.
Customer-service orientation and ability to multitask.
Ability to assess problems, identify key issues, and resolve them while managing stress and maintaining satisfactory work standards under pressure.
Ability to handle confidential information.
Effective verbal and written communication skills.
Ability to meet strict deadlines in a fast-paced environment.
An equivalent combination of education and experience may be substituted.

Nice To Haves

Office experience in a customer service call center or payroll/HR shared services environment, particularly in a high-volume, fast-paced setting.
Knowledge of payroll calculations, timekeeping systems, payroll tax withholdings, voluntary and involuntary deductions, employee relations, and general payroll practices.

Responsibilities

Respond to payroll-related inquiries from employees and managers by phone, email, and case management system.
Log, document, and resolve cases according to standard operating procedures, recording inquiry details, transaction types, data management, and troubleshooting steps.
Perform payroll transactions with a high degree of accuracy and adherence to written procedures.
Research payroll issues and wage payments, identify priority matters, and escalate when appropriate.
Perform payroll-related administrative, data-entry, reporting, and reconciliation tasks.
Use company policies, departmental procedures, standard operating procedures, knowledgebase resources, and case-management tools to provide accurate responses and manage caseloads against production and quality standards.
Maintain strict confidentiality of payroll processing, benefits administration, and HR information.
Manually calculate payments and interpret paystubs and payroll register information, including gross-to-net calculations.
Research wage payments, paid-out activity, ACH returns, fraud detection, paystub portal inquiries, termination pay, sick pay, vacation pay, labor distributions, retroactive pay, overtime rules, rest and meal break requirements and premiums, wait-time penalties, and other state-specific payroll rules and requirements.
Meet established deadlines to support timely and accurate wage payments.