Payroll Specialist I

Dollar General•Goodlettsville, TN

About The Position

Under general supervision, the Payroll Specialist I handles employee and manager inquiries by phone, email, and case management system, providing timely, professional support. The role logs and resolves cases according to standard operating procedures, performs data entry in payroll and related systems, and researches payroll matters to help ensure accurate and timely wage payments. It requires assessing requests, determining appropriate resolutions or transactions, and escalating priority issues when necessary while maintaining excellent customer service and confidentiality. The specialist performs payroll transactions and related administrative, reporting, data-entry, and reconciliation work with a high degree of accuracy and in accordance with written procedures. The position uses company policies, departmental procedures, knowledgebase resources, and case management tools to manage inquiries and meet established production, quality, and deadline standards. It also involves research and analysis of wage payments, payroll activity, ACH returns, fraud concerns, paystub and portal inquiries, termination and leave pay, labor distributions, retroactive pay, and applicable state and federal payroll rules.

Requirements

High school diploma or equivalent required.
One to two years of experience in an office environment; experience in a customer service call center or high-volume payroll/HR shared-services setting is preferred.
Good math aptitude.
Ability to understand and apply multi-state payroll rules and regulations, including employee wage-payment calculations.
Customer-service orientation and ability to multitask.
Ability to assess problems, identify and resolve key issues, manage stress, and maintain satisfactory work standards under pressure.
Ability to handle confidential information.
Effective verbal and written communication skills.
Ability to meet strict deadlines in a fast-paced environment.
Ability to research federal, state, and local payroll rules and regulations.
An equivalent combination of education and experience may be substituted.

Nice To Haves

Knowledge of payroll calculations, timekeeping systems, payroll tax withholdings, voluntary and involuntary deductions, employee relations, and general payroll practices.
Experience in a customer service call center or payroll/HR shared services in a high-volume, fast-paced environment.

Responsibilities

Perform transactions related to one or more payroll specialties accurately and in accordance with written procedures.
Respond to payroll inquiries from employees and managers submitted by phone, email, or case management system.
Use company policies and procedures to provide accurate responses and address employees’ needs.
Identify matters requiring escalation and document calls and correspondence while maintaining confidentiality of payroll, benefits, and HR information.
Maintain knowledge of organizational and departmental policies and standard operating procedures, meeting deadlines to support timely and accurate wage payments.
Complete payroll-related administrative, data-entry, reporting, and reconciliation tasks as appropriate.
Document inquiry details, transaction types, data management, and troubleshooting steps in established systems.
Use knowledgebase and case management tools to manage caseload in line with production goals and quality standards.
Manually calculate payments and interpret paystubs and payroll register information, including gross-to-net calculations, to resolve questions accurately and promptly.
Research and analyze wage payments, paid-out activity, ACH returns, fraud detection, paystub portal inquiries, termination pay, sick pay, vacation pay, labor distributions, and retroactive pay.
Apply relevant state and federal overtime rules, rest and meal break requirements and premiums, wait-time penalties, and other state-specific payroll rules and requirements.