Payroll Specialist

ADP•El Paso, TX

10d

About The Position

ADP is hiring a Payroll Solutions Specialist for its Human Resources Outsourcing department. This role supports Client Payroll Administrators by answering payroll and tax-related questions and providing accurate, comprehensive, and friendly guidance. The specialist works in a structured, metrics-driven call center environment and uses online tools and other resources to address client inquiries, build trust, and maintain client satisfaction. The position includes payroll and benefits product support, payroll processing and tax assistance, client consultation, quarter- and year-end support, reporting and analysis, and collaboration with internal teams and third-party vendors. The role may require occasional extended hours during peak seasons, including 5–10 hours of overtime for 6–8 weeks of the year.

Requirements

At least two years of experience, or military experience.
Comfort working in a metrics-driven call center environment as part of a structured day.
Clear, professional communication with clients by phone and in writing.

Nice To Haves

High-level payroll knowledge, including skills for processing client payrolls.
Basic knowledge of payroll tax principles and wage and hour laws.

Responsibilities

Respond to client questions about payroll and benefits products, including application and product navigation support.
Assist with data maintenance, setup, configuration changes, and new feature setup requests.
Assist clients with payroll processing and resolve related issues.
Explain payroll tax changes, conduct research, and follow up as needed.
Communicate updates, changes, and client issues to the appropriate parties to support timely and accurate payroll and tax processing.
Monitor Tax Registration Services after clients go live and verify that all jurisdictions are active.
Provide consultative support and product optimization recommendations during status calls and other client interactions.
Partner with clients during quarter- and year-end periods to resolve error prevention notice issues, determine corrections, and identify changes needed for additional payroll processing.
Work on complex projects, including calculation updates, special reports, tax amendments, company setup, and troubleshooting.
Research historical data, determine adjustments, and use online tools to make corrections.
Collaborate with internal teams and potentially third-party vendors to identify and resolve issues and meet client expectations.
Escalate issues when necessary and communicate status and resolution to clients.
Inform clients of upcoming changes that could affect them and address their concerns.
Create and regularly update standard client documentation.