Payroll Specialist

ADP•Tempe, AZ

About The Position

ADP is hiring a Payroll Solutions Specialist for its Human Resources Outsourcing department. The role supports Client Payroll Administrators by responding to a wide variety of payroll- and tax-related questions and issues. The specialist uses multiple tools and resources to provide accurate, comprehensive, and helpful responses, with a focus on client service and satisfaction. The position is performed in a structured, metrics-driven call center environment and involves frequent client communication by phone and in writing. The specialist provides payroll and benefits product support, including application navigation, data maintenance, setup, and configuration assistance. They help clients with payroll processing and tax questions, conduct research and follow-up, and coordinate timely updates to support accurate processing. The role also includes consultation on product optimization, quarter- and year-end issue resolution, reporting and analysis, troubleshooting, corrections, and collaboration with internal teams and possibly third-party vendors. ADP describes career development, training, mentorship, inclusion, well-being, and community impact as features of working there. Associates receive best-in-class benefits starting on Day 1 and company-paid time off for volunteering.

Requirements

At least two years of experience, or military experience.
Comfort working in a metrics-driven call center environment and a structured day.
Clear, professional communication skills over the phone and in writing.
Ability to build rapport and trust with clients and provide client-focused support.
Occasional extended hours during peak seasons; may work 5–10 hours of overtime for 6–8 weeks of the year.

Nice To Haves

High-level payroll knowledge, including skills for processing client payrolls.
Basic knowledge of payroll tax principles and wage and hour laws.

Responsibilities

Respond to client questions about payroll and benefits products and provide application and product navigation support.
Support data maintenance, setup, and configuration changes for product options such as paid time off, special calculations, time and attendance schedules, 401(k), group term life, health savings accounts, direct deposit calculations, and benefit accruals.
Assist clients with payroll processing and resolve related issues.
Help clients understand tax changes, conduct research, and follow up as needed.
Communicate updates, changes, and client issues to the appropriate parties to support timely and accurate payroll and tax processing.
Monitor Tax Registration Services after clients go live and verify that all jurisdictions are active.
Provide consultative support and product-optimization recommendations during status calls and other client interactions.
Partner with clients to address quarter- and year-end error-prevention notices, determine corrections, and detail changes needed for additional payroll processing.
Work on complex projects involving calculation updates, special reports, tax amendments, company setup, and troubleshooting.
Research historical data, determine adjustments, and use online tools to make corrections.
Collaborate with internal teams and possibly third-party vendors to identify and resolve issues and meet client expectations.
Escalate issues when necessary and communicate status and resolution to clients.
Share upcoming changes that may affect clients and address their concerns.
Create standard client documentation and update it regularly.