Payroll Service Representative - Resource - Entry Level

ADP • Alpharetta, GA

10d

About The Position

ADP is hiring a Payroll Service Representative. This role involves providing proactive and ongoing support to clients on the MyResource portal via email and telephone. The representative will support assigned clients to ensure accurate data input for new hires, terminations, deductions, garnishments, and maintenance changes, as well as timely submission and processing of payrolls. A key part of the role includes understanding tax concepts, tax setup, tax reports, and tax tracers, and researching/resolving client issues related to Payroll and Tax. The representative will also manage tax tracers for clients, understand how MyResource interfaces with other ADP products, and provide support to internal associates. Continuous learning of Payroll concepts, Statutory Changes, and ADP Systems is expected, along with adherence to region policies.

Requirements

• 1 year of directly related experience
• High School Diploma or GED Equivalent

Nice To Haves

• Some College Work
• Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form
• Ability to manage time and priorities client issues as required
• Microsoft Office Suite including Excel, Word, etc.
• Technical knowledge of internet use

Responsibilities

• Provide proactive and ongoing support to clients on the MyResource portal (via email and telephone).
• Support assigned clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc) and timely submission/processing of payrolls.
• Understand tax concepts (taxable wages, pre tax deductions, taxes etc), tax setup, tax reports and tax tracers; Research/resolve client issues relating to Payroll and Tax.
• Manage tax tracers for clients (receive and submit to San Dimas; track progress; interpret and explain tracer response letters; take appropriate steps to resolve client and region action items).
• Understand how myResource interfaces with other ADP products (401k, PBP, ezlm, FSA); Work with other business units to ensure proper setup and resolve integration issues.
• Provide support to internal associates (fellow PSRs, HRBPs) to enable Resource to provide TotalService to clients.
• Continually maintain/upgrade knowledge of Payroll concepts, Statutory Changes and ADP Systems (MyResource, Enterprise, AutoPay, Netsecure, FTS, TOPS) by attending assigned training classes and leveraging KMS.
• Adhere to region policies with reference to Clarify usage, retention triggers, daily and weekly checklists of actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED