Entry Level Production Service Representative

Spirit AeroSystems•Wichita, KS

1d•Onsite

About The Position

This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units (“Spirit Commercial”). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions.

Requirements

Minimum of 2 years of experience in customer service or client interface roles
High School Diploma

Nice To Haves

Associates or Bachelors degree
Strong data-driven decision-making skills
Experience with SAP
Willingness to work overtime and be available for on-call duties
Demonstrated ability to collaborate across multiple functions and with diverse customer bases
Ability to thrive in a fast-paced environment

Responsibilities

Represents Wichita site by providing answers to product-related questions, traces lost shipments, interprets and clarifications of customer orders for the shipping department.
Take orders over the phone and manage web-based ordering, confers with management regarding customer credits, returns goods for credit identifies quality assurance complaints.
Authority to approve allocation of stock within the negotiated contract terms or the organizational defined parameters.
Authority to access production systems for managing customer sales orders & suppliers through inventory systems.
Responsibilities require internal coordination of contract administration, production, purchasing, engineering, quality assurance, traffic, and warehousing.
Areas are limited to commercial.