Payroll Manager

Asure Software • Gardendale, AL

12d • Onsite

About The Position

Our Payroll Manager provides support and coaching to Payroll Specialists serving a base of clients, ensuring that all processes are executed appropriately and in a timely manner, acts as the subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes and designs and implements those initiatives. This role serves as an escalation point for the team for complex issues or client concerns. Supervises and monitors the entire workflow of the payroll team towards successful service delivery to clients. Continuously reviews and/or develops processes/procedures/checklists to ensure effective and efficient payroll processing for all clients. Coaches and mentor’s payroll team on the proper processes/procedures/checklists/career development. Ensures payroll team adherence to scheduled work tasks, policies, and procedures. Monitor client activity in CRM to ensure all client requests/needs are being addressed timely and correctly. Responsible for monthly SLA and KPI reporting. Troubleshoot escalated payroll and tax anomalies with Tier II and other internal support groups through resolution when necessary. Recommend improvements to software system as items are identified. Perform and assist with test environment when a new software production is scheduled for release. Evaluate staff’s performance and recommend annual increases. Maintain confidentiality surrounding individual member’s performance and personal information. Build strong relationships with clients to ensure client satisfaction and to recognize client issues in advance of risk of termination. Attend and actively participate in client meetings (both onsite and via phone call) when needed to ensure client satisfaction.

Requirements

• Bachelor’s degree in Business, HR or Accounting
• At least 7 years of experience in payroll processing
• At least 4 years of proven, successful managerial experience
• A strong desire to be able to listen to client’s needs and assimilate that knowledge into a solution for the client
• Ability to work in a fast-paced environment
• Strong Microsoft office skills
• Robust reporting and analytical skills
• Polished communication skills – both verbal and written
• All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time.

Nice To Haves

• FPC and CPP certifications a plus

Responsibilities

• Provides support and coaching to Payroll Specialists
• Acts as the subject matter expert and escalation point to resolve issues
• Continuously looks for improvements in operational processes and designs and implements those initiatives
• Serves as an escalation point for the team for complex issues or client concerns
• Supervises and monitors the entire workflow of the payroll team towards successful service delivery to clients
• Continuously reviews and/or develops processes/procedures/checklists to ensure effective and efficient payroll processing for all clients
• Coaches and mentors payroll team on the proper processes/procedures/checklists/career development
• Ensures payroll team adherence to scheduled work tasks, policies, and procedures
• Monitors client activity in CRM to ensure all client requests/needs are being addressed timely and correctly
• Responsible for monthly SLA and KPI reporting
• Troubleshoots escalated payroll and tax anomalies with Tier II and other internal support groups through resolution when necessary
• Recommends improvements to software system as items are identified
• Performs and assists with test environment when a new software production is scheduled for release
• Evaluates staff’s performance and recommends annual increases
• Maintains confidentiality surrounding individual member’s performance and personal information
• Builds strong relationships with clients to ensure client satisfaction and to recognize client issues in advance of risk of termination
• Attends and actively participates in client meetings (both onsite and via phone call) when needed to ensure client satisfaction

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager