Payroll Implementation Specialist

Viventium Software

About The Position

An exciting and unique opportunity to join a high growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client’s payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.

Requirements

Ability to handle multiple implementations at one time
Average company size exposure: up to 50-250 people
Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, custom reports, taxation, data extraction and manipulation, file uploads
Excellent attention to detail, time management, organization and prioritization skills
Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
Excellent project management skills
Strong sense of ownership and results oriented
Strategic thinker with ability to understanding and communicate client requirements and find corresponding solutions
Troubleshooting and problem-solving experience
Ability to handle escalations with minimal to no supervision
Experience managing simultaneous projects with 3rd party vendors

Nice To Haves

1+ year(s) of experience in payroll/HCM
1+ year(s) of experience in payroll implementation
Experience with HealthCare Industry and Unions

Responsibilities

Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld
Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed (i.e., resource coordination)
Conduct/compose launch calls/emails setting proper client expectations
Comprehensive analysis ensuring completion and accuracy of submitted new client data
Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws
Schedule and confirm follow-up calls, client training, the first process and check dates
Enter new client information in the system according to documented procedures
Collect, enter and balance previous year-to-date payroll and employee information
Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc.
Support client training on software ensuring comprehension of applicable features, as needed
Offer client support for first few payrolls ensuring client comfort level with the process
Oversee transition to client service which includes hand-off email/call with client and CSR
Collaborate and support teammates maintaining a positive work relationship
Participate in special projects and department initiatives as requested
Maintains strict confidentiality of sensitive client data
Attend annual Implementation bootcamp in person