Implementation Specialist - Payroll

ADP•El Paso, TX

2d•Onsite

About The Position

ADP is hiring a Client Onboarding Specialist. This role is for individuals looking to grow their career in an agile, dynamic environment with opportunities to progress, who are continuous learners embracing ongoing training, development, and mentorship. The company values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure clients achieve long-term success. Your efforts will have a direct impact on the day-to-day lives of clients' employees. You will ensure clients are comfortable using ADP's products and services, partnering with them to understand their business needs, analyze existing systems, interface requirements, and business processes, and guide them towards the best solution. Clients span geographies and industries, requiring different solutions. The company provides top-ranked training to set you up for success. To thrive, you must be comfortable working in a metrics-driven environment with a structured day. You should have a way with clients that builds rapport, establishes trust, and shines with professionalism. Your communication style, over the phone and in writing, should be clear and easy for clients to understand and act on. Client satisfaction scores are important. Pace should not scare you. The company also offers a healthy dose of fun, career opportunities, and friendships in a company that values inclusion.

Requirements

High School Diploma
Basic project management skills
Ability to work overtime hours during peak seasons
Experience noted above OR Military Experience

Nice To Haves

A college degree is great but not required. What's more important is having the skills to do the job.

Responsibilities

Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use products with ease through expertise and relationship-building.
Implement ADP Technologies: Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally: Collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task - Communicate: Work on multiple time-sensitive projects and follow-up items at the same time. Share essential information with clients and the teams worked with at ADP.
Organize: Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the calendar year.