Payroll Implementation Specialist

Adams Brown•Overland Park, KS

19h•Hybrid

About The Position

The Payroll Implementation Specialist role is responsible for onboarding and early-stage support for new clients and for facilitating a smooth transition to the long-term Payroll Specialist. This position will report to the Implementation Manager. These duties include performing routine onboarding duties such as assisting new clients with gathering historical payroll and tax information and necessary demographic data, ensuring accurate configuration and data entry of earnings, deductions, and taxes, and identifying opportunities to improve client’s payroll processes to enhance the client experience. Additionally, a Payroll Implementation Specialist will be expected to identify and resolve data discrepancies and errors as well as perform extra duties such as setup client and employee accounts, and help clients understand and utilize the new payroll system.

Requirements

Knowledge of isolved software required
Project management skills
Proficient technology skills using Microsoft Office 2007 or later
Home office environment, including separate work area, if remote. Additional technology requirements will be communicated to candidates selected for this position and must be met on an ongoing basis
Strong interpersonal and relationship building skills
Team player with a positive “can-do” approach
A general and growing knowledge of firm products and services in the practice and other practice areas
Business acumen
Client relationship skills
Technical knowledge and a developing area of expertise

Nice To Haves

Knowledge of payroll processing in QuickBooks Desktop, QuickBooks Online, Execupay and other payroll systems preferred
Experience working in a paperless environment strongly preferred

Responsibilities

Expertly guide clients through a seamless transition to our payroll and employee management solutions
Oversee the accurate transfer of payroll data from legacy systems, ensuring integrity and compliance
Serves as the primary payroll specialist during the first three payrolls with a new client before transitioning the work to a permanent Payroll Specialist
Initial setup of the client’s payroll portal that the firm and the client will use to collaborate for ongoing payroll processing
Provides training for new clients in the use of shared software applications
Is responsible for remaining current and fully developed in the use of CAS accounting and integrated applications
Telephone, video conference and live consultations with clients to review client provided data, expected timelines, payroll reports, and other information during the implementation period
Work closely with sales, support, and payroll to deliver an exceptional client experience
Maintains detailed project plans, tracks progress and ensures timely completion of implementation milestones.
Anticipates and communicates client onboarding issues to manager in a timely manner allowing for intervention, identifies opportunities to sell additional value-added services
Actively pursues self-development opportunities