Payroll Implementation Consultant

Lincoln Financial•Fort Wayne, IN

1d•Remote

About The Position

We are excited to bring on a Payroll Implementation Consultant to join our Retirement Plan Services organization in a work from home environment. The Retirement Plan Services team will help you establish and grow your career by providing you with coaching and development to perform in this fast-paced environment. As a Payroll Implementation Consultant, you will be responsible for consulting, analyzing and delivering on complex projects and representing our payroll organization to help guide current and potential customers on the set up and understanding of their contribution and payroll files. You will serve as a payroll liaison and resource to client and internal stakeholders through implementation or conversion of the plan. You will also act as a resource to applicable internal/external stakeholders. This position is responsible for developing and strengthening relationships with internal and external customers, analyzing complex payroll issues and is an advocate on behalf of the customer for driving positive change.

Requirements

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
3 - 5+ Years of experience in relationship management that directly aligns with the specific responsibilities for this position. (Required)
Ability to communicate effectively (verbal/written)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong organization/project management skills
Ability to work with others in a team environment
Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail

Nice To Haves

Retirement plan/product industry experience; knowledge and experience working with MEP/PEP plans is a plus
Strong knowledge of Payroll Services and/or Payroll Implementation
Strong proficiency in Excel with experience utilizing VLOOKUPS and the ability to clean and analyze data
Ability to define problems, collect data, establish facts and draw valid conclusions

Responsibilities

Develop, maintain, & execute more complex client relationship payroll implementations and conversions which ensure that the clients' overall service needs are satisfied & achieve the business, profitability & retention objectives.
Collaborate with external customers and internal teams to develop strong payroll implementation and conversion plans through proactive and reactive customer interactions.
Build, enhance & maintain relationships with payroll contacts at client organizations, ensuring clients’ overall service needs are satisfied.
Develop and strengthen relationships with internal/external stakeholders through both proactive and responsive customer contacts to maintain and develop preferred status.
Serve as a resource to team members and applicable internal/external stakeholders on more complex projects related to new business implementation and conversions.
Maintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
Identify and recommend process improvements that significantly reduce workloads or improve quality.
Champion and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.