Payroll & HRIS Manager - OTB NA Payroll & HRIS Manager - OTB NA
About The Position
The Payroll & HRIS Manager is responsible for leading the end-to-end payroll function across the U.S., and auditing Mexico for a multi-brand retail organization, ensuring accuracy, compliance, and a best-in-class employee experience. This role oversees biweekly payroll processing for all store and corporate employees, while also owning the integrity, governance, and optimization of HRIS and payroll systems. This role reports to Director, Total Rewards. Serving as a strategic partner to HR, Store Operations, Finance, and external vendors, this role drives continuous improvement across payroll operations, data management, and system integrations (e.g., SuccessFactors, ADP WFN). The Payroll & HRIS Manager ensures processes are audit-ready, compliant with all regulatory requirements, and aligned with evolving business needs. This role combines operational leadership with systems expertise, playing a critical role in enhancing data accuracy, scalability, and employee trust.
Requirements
- 5+ years of progressive payroll experience, including multi-state U.S. payroll; Canada experience strongly preferred
- Experience in retail, luxury retail, or high-volume hourly environments with commission structures
- Strong knowledge of wage & hour laws, FLSA, payroll taxes, and compensation programs
- Hands-on experience with HRIS/payroll systems (ADP WFN, SAP SuccessFactors, Workday, or UKG)
- Proven ability to manage systems, data integrity, and process improvements in a complex environment
- Advanced Excel skills (pivot tables, lookups, reconciliations, data validation)
- Strong financial acumen, analytical rigor, and problem-solving capability, with proficiency in HRIS platforms and compensation analytics tools.
- Exceptional communication, influence, and stakeholder management skills, with the ability to collaborate effectively across all organizational levels.
- Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced, dynamic environment.
- Commitment to learning, innovation, and the ongoing pursuit of best-in-class HR and Total Rewards practices.
- Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.
Nice To Haves
- CPP or FPC certification preferred
Responsibilities
- Lead the preparation, processing, and audit of biweekly USA multi-state, Canada and Mexico payroll across retail and corporate populations
- Oversee payroll inputs including timecards, overtime, PTO, holiday pay, commissions, retro pay, changes and corrections
- Ensure accurate processing of employee lifecycle transactions (new hires, terminations, pay changes, bonuses, and deductions)
- Own compliance with state-specific final pay requirements and payroll regulations for USA, Canada and support Mexico HR partner
- Guide and mentor HR team members, establishing clear standards for accuracy, timeliness, and service
- Own and optimize HRIS and payroll systems (e.g., SuccessFactors, ADP WFN, ADP Canada and support Mexico HR partner), ensuring seamless integration, data integrity, and system efficiency
- Partner with HRIS, IT, Finance, and vendors to implement enhancements, upgrades, and system fixes
- Establish and maintain data governance standards, ensuring accuracy across employee data, payroll records, and reporting structures
- Lead system-related projects including implementations, process automation, and reporting enhancements
- Develop and maintain documentation for HRIS and payroll workflows, controls, and SOPs
- Ensure payroll operations comply with all federal, state, provincial, and local wage and hour laws
- Lead pre- and post-payroll audits, variance analysis, and reconciliation processes
- Lead monthly data reports
- Partner with HR, Legal, and external advisors to interpret and implement regulatory changes
- Support internal and external audits, ensuring complete, accurate, and timely documentation
- Maintain strict confidentiality and uphold data privacy standards
- Serve as escalation point for complex payroll and HRIS-related inquiries
- Drive a high-service, solution-oriented approach to resolving payroll discrepancies
- Educate managers and employees on payroll processes, policies, and system tools
- Oversee year-end activities including W-2 processing, corrections, labor law requirements and communications
- Collaborate with HR, Finance, Store Operations, and Total Rewards to ensure alignment across compensation programs, commissions, and benefits-related payroll impacts
- Partner with Finance to ensure payroll accuracy, reconcile accounts, and complete all audits, reporting, and tax filings (e.g., W-2, 1099, T4, Mexico equivalents).
- Partner with Finance on payroll reporting, accruals, and budgeting inputs
- Support organizational changes, ensuring payroll and HRIS systems accurately reflect business structures
- Identify and lead continuous improvement initiatives to enhance efficiency, accuracy, and scalability
Benefits
- This role is not eligible for sponsorship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
