Payroll Customer Service Representative
About The Position
We are seeking a full-time, on-site Payroll Customer Service Representative to support our payroll and client service operations. This role serves as a key point of contact for clients, helping employers navigate payroll processes, resolve issues efficiently, and ensure accurate and timely payroll support. The ideal candidate is organized, detail-oriented, comfortable working with numbers, and enjoys solving problems while building strong client relationships. This is an excellent opportunity for someone who enjoys working directly with clients and wants to grow within a stable, service-driven organization.
Requirements
- Strong customer service mindset with the ability to communicate clearly and professionally
- Comfortable working with numbers and detailed information
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a deadline-driven environment
- Strong problem-solving skills and ownership mentality
- Proficiency in Microsoft Office, especially Excel
Nice To Haves
- Experience in payroll, HR, or benefits administration preferred
- Familiarity with payroll implementations or client onboarding a plus
- Knowledge of ACA compliance and reporting is a plus
- Bilingual (English/Spanish)
Responsibilities
- Serve as a primary point of contact for client payroll and benefits-related inquiries via phone and email
- Assist employers with payroll processing support, troubleshooting issues, and providing general payroll guidance
- Support accurate and timely payroll operations by identifying and resolving discrepancies
- Generate and assist with payroll reporting, including customized client requests
- Assist with onboarding new payroll clients, ensuring smooth implementations and transitions
- Maintain ongoing account updates including employee changes, deductions, payroll adjustments, and system updates
- Support ACA reporting and compliance processes, including information collection and validation for filings (1094/1095)
- Document client requests, resolutions, and follow-up actions accurately within internal systems
- Collaborate with internal teams to ensure consistent service delivery and client satisfaction
- Conduct outbound client outreach to schedule service reviews and payroll evaluations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
