Payoff and Reinstatement Clerk
About The Position
The Payoff and Reinstatement Clerk will handle review and processing of external payoff and reinstatement quote requests. This includes working with the client and borrowers regarding requests to allow borrowers to cure any outstanding defaults to bring the loan current, or pay off the debt in full. This position will handle this process from start to finish, including assessing appropriate enterprise fees and costs associated with files, and ensuring appropriate fees and costs are passed through and recovered from the borrowers. Will work with various client systems and internal systems to provide accurate external quotes to the borrowers and authorized third parties in compliance with state-specific requirements.
Requirements
- Strong math skills.
- Strong communication skills.
- Strong organizational skills.
- Proficient in Word, Excel, and Outlook.
- Works well in groups or independently.
- Ability to prioritize tasks in a fast-paced environment.
- High School Diploma or equivalent.
- Experience in a clerical, billing, or accounting support role, preferably within a legal or financial services environment.
Responsibilities
- Handle workload of payoff and reinstatement quote requests. Will address external quote requests from borrower and authorized third party and client-requested quotes to external parties. Will maintain daily workload and utilize internal Case Management System for tracking of workload completion.
- Will be trained on client requirements for external quotes, timelines as well and expectations of client-specific items that need to be omitted from quotes.
- Utilize several client systems requesting payoff and reinstatement figures from our clients and complete client-specific quote processes as quotes are completed. Will need to meet various client-specific timelines for completion of external quotes.
- Will be trained on state-specific limitations on certain fees and costs that must be adhered to when drafting.
- Drafting and processing payoff and reinstatement quotes in the internal Case Management system.
- Assisting with handling of group inbox for intake of client requests for payoff and reinstatement quotes.
- May perform other duties as assigned to support department goals.
- May occasionally work extended hours based on operational needs.
Benefits
- performance-based bonuses
- competitive compensation
- range of incentives that reward your success
- generous benefits
- enhanced employer contributions
- paid time off
- robust wellness program
- remote work
- flexible schedules (when available)
- medical
- dental
- vision
- life
- AD&D
- EAP
- STD
- LTD
- parental leave for both primary and non-primary caregivers
- voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances
- 401(k)-retirement plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
