Reinstatement Team Manager

Stellantis Financial Services • Atlanta, GA

1d • Onsite

About The Position

As the Reinstatement Team Manager, you will lead and oversee the reinstatement process for delinquent accounts, acting as a strategic liaison between borrowers, internal departments, and external partners. In this role, you will manage escalated cases with a focus on regulatory compliance and operational excellence.

Requirements

• Minimum of two (2) years of experience in auto collections, reinstatement processing, or repossession operations.
• Demonstrated intermediate to advanced knowledge of reinstatement procedures, vehicle recovery processes, and applicable regulatory compliance standards.
• High School Diploma and/or GED.
• Strong communication, interpersonal, and customer service skills, with the ability to collaborate effectively across cross-functional teams.
• Excellent organizational, time management, and prioritization abilities, particularly in fast-paced and dynamic environments.
• Proficiency in Microsoft Office Suite, with familiarity in document management systems and compliance workflows.
• Robust analytical and problem-solving skills, supported by industry knowledge in captive finance, vehicle auctions, and regulatory compliance.
• Thorough understanding of FDCPA and relevant collection laws, with basic math proficiency to support financial calculations and transaction processing.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX.
• Must be authorized to work in the United States to be eligible for this position.

Nice To Haves

• Previous experience in a call center or customer service environment preferred.

Responsibilities

• Oversee the review and assignment of accounts approved for reinstatement—including involuntary, voluntary, and abandoned units—ensuring accurate categorization and timely processing.
• Collaborate with reinstatement vendors to document secured vehicle details in internal systems and communicate updates to relevant departments.
• Conduct preliminary skip tracing to support account assignment and maintain consistent follow-up with agents to monitor progress and status.
• Track account activity related to payments or arrangements, applying holds or initiating closures in alignment with company policies and procedures.
• Escalate unresolved or dead-end assignments to the Skip Department for further investigation and resolution.
• Support the selection and onboarding of reinstatement agents, negotiate service fees, and verify compliance with insurance and bonding requirements.
• Ensure strict adherence to legal and regulatory requirements, including RTC, SCL, SSCRA, and bankruptcy protections.
• Process reinstatement and redemption transactions, audit agency invoices for accuracy, and facilitate vehicle release procedures.
• Other duties may be assigned; responsibilities may change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED