Payoff Specialist

First American • Santa Ana, CA

1d • $20 - $27

About The Position

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Payoff Specialist provides administrative support associated with payments being made on all matters required to clear title on Sub Escrow transactions. Closing activities include auditing documents, depositing funds, wiring funds, sending tax payments, and reconciling files. Provides timely delivery of closing funds to all parties, working closely with the outside escrow company and the title units they support.

Requirements

• High School diploma or equivalent required
• Typically has 3-5 years of related experience
• General knowledge of company products and activities
• Proficient MS Office skills
• Must be able to navigate a computerized data entry system or other relevant applications
• Strong interpersonal skills
• Ability to work under pressure and remain flexible to changing schedules and demands
• Basic math skills
• Ability to apply common sense, understanding and problem-solving

Nice To Haves

• Some college preferred

Responsibilities

• Perform accounting and administrative functions derived from information gathered for clearing title
• Handle the complete disbursement of Sub Escrow files, and ensure payments are completed quickly and efficiently
• Administer reporting to title units and generate reports necessary to track file needs
• Track all closed files requiring payoff work for any post-closing issues
• Prioritize files to help maintain SLA and customer satisfaction
• Ability to identify risk-based title concerns, and provide solutions to mitigate losses
• Resolve first level escalations regarding payoff work or payment issues
• Perform customer service functions and may respond to customer inquiries received via phone or email
• Ability to work multiple files daily while staying within guidelines required
• Make recommendations on process improvements and implementations
• May perform quality control and audit duties

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees