Payments Specialist I

Atlantic Regional Federal Credit Union • South Portland, ME

2d

About The Position

Atlantic is seeking a Payments Specialist I to join their Operations team. This role is crucial for supporting the payment services that members rely on daily, ensuring transactions are processed accurately, efficiently, and securely. The position offers a chance to gain expertise in electronic payments, fraud prevention, and financial operations, while collaborating with colleagues to enhance member experiences.

Requirements

• One to three years of related financial services, operations, payment processing, or administrative experience.
• High school diploma or GED required.
• Strong attention to detail and a commitment to accuracy.
• Excellent verbal and written communication skills.
• The ability to prioritize work, manage multiple tasks, and thrive in a fast-paced environment.
• Proficiency with Microsoft Office and the aptitude to learn new technologies and payment platforms.
• A collaborative mindset balanced with the ability to work independently when needed.

Responsibilities

• Processing payment-related services such as debit card troubleshooting, wire transfers, EFT originations, dispute processing, instant payment services, and fraud monitoring activities.
• Maintaining and updating payment-related systems and services, including account setup, access changes, and service maintenance.
• Assisting members and employees with payment-related inquiries through multiple communication channels, including phone, email, chat, text, and other digital platforms.
• Researching and resolving issues while ensuring compliance with established policies and procedures.
• Conducting quality reviews of payment-related transactions and documentation to maintain accuracy and operational integrity.
• Supporting departmental initiatives, projects, and process improvement efforts designed to enhance efficiency and service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED