Payments Specialist- Fulltime

LOC Credit Union•Farmington, MI

12d•Hybrid

About The Position

LOC Credit Union is looking for a Payment Specialist to join their team. This role is crucial for ensuring member payments and transactions are processed accurately, efficiently, and securely. The company fosters a collaborative and supportive workplace where employees are valued and have opportunities for growth. The ideal candidate will enjoy working with people, solving problems, and contributing to the financial well-being of members.

Requirements

High school diploma or equivalent required.
Previous experience in banking, credit unions, financial services, payment processing, or a related field preferred.
Strong attention to detail and accuracy.
Excellent organizational and time-management skills.
Strong problem-solving and analytical abilities.
Excellent communication and member-service skills.
Ability to handle confidential and sensitive information appropriately.
Comfortable working with computers and learning new systems and technology.
Ability to work independently while also being a strong team player.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

Order reissue cards (ATM, Debit and VISA) accurately and in a timely manner.
Provide Credit Union and LOC team members with excellent customer service regarding card issues and disputes.
Manage fraud cases and handle disputes completely, accurately and in a timely manner.
Act as a liaison with our card processor including lost/stolen reports, disputes resolution, charge backs, fraud and combined warning bulletin.
Analyze fraud patterns and occurrences; review Card Compromise alerts and ascertain risk levels; report and make timely recommendations to management on appropriate actions to identify and prevent loss.
Provision Visa Debit and Credit Cards for the digital wallet.
Prepare reports on plastic activity as assigned.
Perform all ACH functions.
Review and respond to the daily ACH reports, including but not limited to, ACH origination, Alkami, Notification of Change (NOC), Death Notices, ACH Pre-notification report, etc.
Perform Item Processing functions daily including the share draft in-clearing file, submitting the share draft return file in a timely manner, balance daily transit files and related general ledger accounts.
Process incoming and outgoing domestic and foreign wire transactions in accordance with OFAC requirements.
Post wires to member accounts and assess appropriate fees.
Follows established policies and procedures of the Credit Union; reliable and dependable to promote member service and satisfaction.
Adheres to the requirement of the Bank Secrecy Act (BSA) and its implementing regulations, the Office of Foreign Assets Control (OFAC), all organizational policies and procedures, and completes all required trainings.
Process daily member mail payments and requests.
Process, approve and verify remote deposit capture requests.
Process and approve deposits made at LOC ATMs.
Analyze transaction patterns and respond quickly to high-risk situations.
Other duties as assigned.