Payments Product Manager

PLS•Chicago, IL

6h•Onsite

About The Position

PLS is at an exciting juncture. A pioneer in offering financial products to underserved customers, PLS has built a successful storefront model focused on a superior customer experience. Today, PLS is driving innovation to meet customers’ evolving needs and adapting to changing competitive landscape. PLS seeks an innovative product leader, who also possesses solid payment product management skills to manage our current products and foster innovative ideas for exploring new channels and markets, developing new products and cross-selling products.

Requirements

5+ years of experience managing payment products, product development, and/or managing products within financial services
Distinctive problem solving, organizational, and analytical skills with the ability to evolve strategy based on research, data, and industry trends
Exceptional presentation and communication skills
Proven problem-solver with the ability to leverage analytics and consumer knowledge to identify opportunities
Strong critical thinking skills with a deep understanding of customer needs and the market landscape
Exceptional customer focus with the ability to utilize customer insights and feedback to drive decisions
Must be a collaborator who challenges ideas not people
Work well with ambiguity and changing/shifting priorities

Responsibilities

Manage current and future card programs.
Conduct detailed financial review of current products and identify opportunities to improve the customer experience and improve bottom-line performance.
Benchmark PLS’ products against the competition, identifying improvement opportunities across several dimensions, including product features, pricing, and customer experience.
Identify gaps in the product line or in the features of existing products; implement new products or product improvements to close those gaps.
Work closely with the Marketing team to develop a robust customer lifecycle platform and product marketing plan.
Partner closely with the Store Operations and Customer Financial Solutions teams.
Collaborate with internal teams to move priorities forward.
Manage vendor relationships, help negotiate contracts, and identify new third-party partners to enhance product portfolio.
Help design and implement a robust cross-sell strategy
Develop and maintain a strategic product roadmap to drive priorities for the team and the larger PLS organization.
Develop and prioritize requirements for new products to meet changing business, market, and customer needs.