Payments Officer
About The Position
As a Payments Officer, you will be the main point of contact for clients’ payment needs, including deposits, withdrawals, credits, and account balances. You will process and report on transactions, help manage relationships with payment providers, and support the external cashier where needed. The role emphasizes customer service: you will keep clients informed and reassured while working with teams across the business to identify, troubleshoot, and resolve payment issues. The position is shift-based, covering evening and night shifts, including late-night and overnight hours. Shifts may include weekends and public holidays on a rota basis, and shift times and rotas may change according to business needs. Initial training takes place during daytime core hours.
Requirements
- A warm, people-first manner and excellent customer service skills.
- Excellent spoken and written English.
- Strong organisational and communication skills.
- Sharp attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Good working knowledge of Microsoft 365.
Nice To Haves
- Previous experience in payments or working with payment service providers.
- A university degree in Accounting, Business Administration, or a related field.
Responsibilities
- Respond to client payment queries with clear and accurate information about transactions and account balances.
- Process client deposits, withdrawals, and credits promptly and accurately.
- Record financial transactions correctly across company systems.
- Monitor client bank accounts for incoming and outgoing transactions.
- Investigate issues with automated transactions and work with internal and external teams to resolve them.
- Process client bonuses in line with company procedures.
- Keep client financial information accurate and up to date.
- Maintain thorough records and make them available when required.
- Prepare reports on accounts, transactions, and wider payment activity.
- Work with other departments to resolve day-to-day operational issues.
- Support the smooth running of integrated payment services.
- Liaise with payment service providers on technical issues and missing transactions.
- Monitor communication channels and respond promptly to internal and external messages.
- Support the external cashier where needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
