Payments Analyst

Carter Bank•Martinsville, VA

2d•$12 - $19•Onsite

About The Position

The Payments Analyst is responsible for the processing of payments, including incoming and outgoing wires to and from the Federal Reserve Bank, Automated Clearing House (ACH) processing, and Debit Card payments and disputes. This role involves analyzing disputes, processing them in accordance with various banking regulations, reporting fraud, assisting with card programs, generating ledger entries, performing reconciliations, and communicating with internal and external parties to resolve issues.

Requirements

High school diploma or equivalent or related work experience required
Basic understanding of debits, credits, and general ledger accounts
General banking knowledge
Excellent customer service skills
Strong verbal and written communication skills
High level of attention to detail, with strong problem-solving and organizational skills
Ability to perform effectively and maintain accuracy in fast-paced environment

Nice To Haves

Associate’s degree preferred
Basic understanding of Microsoft Excel preferred
Knowledge of National Automated Clearing House Association (NACHA) rules preferred
Knowledge of Regulation E (“Reg E”) rules and procedures preferred
Experience with Fiserv Products preferred

Responsibilities

Analyze disputes from deposit clients pertaining to errors on transactions related to Debit Cards, ACH, ATMs, or Zelle
Process disputes in accordance with Regulation E, Red Flag Rules, UDAAP, Visa Rules, Nacha Rules, and other banking regulations as applicable.
Report fraud to networks or association, generating charge-backs, and process merchants' re-presentments
Assist with Instant Issue card program
Generate General Ledger entries to correct cardholders' accounts and update respective accounts for corporate accounting.
Assist with Daily and Monthly account reconcilements
Assist associates and cardholders with disputes or card-troubleshooting
Communicate with Merchants to investigate disputes
Occasionally, process outgoing ACH files; process incoming and outgoing wires and follow up with the branch; provide wiring instructions to attorneys, county or city officials, and other customers who need to send wires to the bank; or contact representative(s) at other financial institutions to resolve problems with wires from their company, or question wires that may be fraudulent