Payments Analyst

Carter Bank•Martinsville, VA

16h•Onsite

About The Position

The Payments Analyst is responsible for the processing of payments, including incoming and outgoing wires to and from the Federal Reserve Bank, Automated Clearing House (ACH) processing, and Debit Card payments and disputes. They will analyze disputes from deposit clients pertaining to errors on transactions related to Debit Cards, ACH, ATMs, or Zelle, and process these disputes in accordance with various banking regulations. The role also involves reporting fraud, generating charge-backs, assisting with card programs, generating General Ledger entries, performing account reconciliations, and troubleshooting disputes with associates and cardholders. Additionally, the analyst will communicate with merchants, process ACH files, handle wire transfers, and resolve wire-related issues with other financial institutions.

Requirements

High school diploma or equivalent or related work experience required
Basic understanding of Microsoft Excel preferred
Basic understanding of debits, credits, and general ledger accounts
General banking knowledge
Excellent customer service skills
Strong verbal and written communication skills
High level of attention to detail, with strong problem-solving and organizational skills
Ability to perform effectively and maintain accuracy in fast-paced environment

Nice To Haves

Associate’s degree preferred
Knowledge of National Automated Clearing House Association (NACHA) rules preferred
Knowledge of Regulation E (“Reg E”) rules and procedures preferred
Experience with Fiserv Products preferred

Responsibilities

Analyze disputes from deposit clients pertaining to errors on transactions related to Debit Cards, ACH, ATMs, or Zelle
Process disputes in accordance with Regulation E, Red Flag Rules, UDAAP, Visa Rules, Nacha Rules, and other banking regulations as applicable
Report fraud to networks or association, generating charge-backs, and process merchants' re-presentments
Assist with Instant Issue card program
Generate General Ledger entries to correct cardholders' accounts and update respective accounts for corporate accounting
Assist with Daily and Monthly account reconcilements
Assist associates and cardholders with disputes or card-troubleshooting
Communicate with Merchants to investigate disputes
Occasionally, process outgoing ACH files
Process incoming and outgoing wires and follow up with the branch
Provide wiring instructions to attorneys, county or city officials, and other customers who need to send wires to the bank
Contact representative(s) at other financial institutions to resolve problems with wires from their company, or question wires that may be fraudulent