Payments Analyst

MUFG•Tampa, FL

1d•$61,000 - $77,000•Hybrid

About The Position

The Payments Analyst is responsible for the workflow of the Telecommunications section, which oversees the operation of the wire-room portion of the SAMH system. The emphasis is geared towards maintaining a high level of service quality along with ensuring sound and safe business practices and satisfactorily fulfills their daily customer and/or process requirements (Day starts at 9:00 AM and ends at 7:00 PM). In this capacity, the incumbent is expected to demonstrate the required skills to effectively prioritize work. The incumbent also provides technical support to other departments and branches. Identify and resolve productivity, efficiency, and quality issues that hinder operations.

Requirements

Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fed wire, foreign currency principles.
Able to utilize internal & external resources required for the timely resolution of assigned cases.
Maintain thorough and accurate records, facilitating management review.
Good oral and written communications skills
Strong practical understanding of payment systems (preferably SAMH).
3 to 5 years’ experience in Telecommunications, testing and SWIFT message processing.

Nice To Haves

College preferred

Responsibilities

Provide cross-training as necessary to the Wireroom staff to ensure that proper coverage is available
Route incoming messages electronically to user departments and branches, ensuring messages are received within prescribed timeframe.
Copy and paste incoming messages and distribute to intended areas via email
Review and resolve undelivered/rejected (General Exception outgoing) messages
Maintain and resolve any pending items (3rd party test, garbled messages, etc.)
Copy and paste outgoing messages and distribute to intended areas via email
Secondary contact person for other departments and branches with queries related to message processing issues, which include but are not limited to: (a) Message formatting, (b) Swift messages inquiries, (c) Currency codes
Distribution of SWIFT broadcast messages
Retrieval, Distribution, filing and sending out MT 199 of authorized signatures
Request to Tokyo establishment of SWIFT Relationship Management Agreement’s (RMA).
Support Head Office initiative in the cleanup of the dormant RMAs.
Advise PDA of all cancelled RMAs monthly
Review daily checklist report completed prior to submitted to management for review
Prepare monthly reports within prescribed time frame
Prepare and type (COME) outgoing messages for dispatch in the SAMH system on behalf of other departments as well as the Wireroom.
Verify outgoing messages (COMV) awaiting release
Log in all incoming fax US dollar payment applications on fax log and Faxwire ensuring all information provided is accurate.
Ensure proper set-up of fax log every month.
Ensure proper and timely escalation on reportable incidence is understood by staff and carried out consistently.