Payment Support Specialist I

FIRSTLIGHT FEDERAL CREDIT UNION • El Paso, TX

4d • $18 - $22 • Onsite

About The Position

The Payment Support Specialist I provides operational support for payment-related services, including EFTs, share drafts, wires, member account research, and ACH-related inquiries. This position researches and resolves member and employee requests, processes assigned payment support activities, maintains accurate records, and ensures compliance with credit union policies and regulatory requirements while safeguarding member information. The role supports ACH operations but does not perform ACH file processing, transmission, balancing, or reconciliation.

Requirements

• High School Diploma or Equivalent.
• One (1) year of related experience in a financial institution or general accounting.

Responsibilities

• Provides operational support for payment-related services, including EFTs, share drafts, wires, member account research, and ACH-related inquiries.
• Researches and resolves member and employee requests.
• Processes assigned payment support activities.
• Maintains accurate records.
• Ensures compliance with credit union policies and regulatory requirements.
• Safeguards member information.
• Supports ACH operations (does not perform ACH file processing, transmission, balancing, or reconciliation).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED