Payment Specialist I
About The Position
Reporting to the AVP, Payments, this position is responsible for processing payments, reconciling accounts and ensuring accuracy in financial transactions. This position receives incoming payments, resolves payment discrepancies and assists borrowers with payment-related inquiries. Additionally, the Payment Specialist I collaborates with internal and external customers, while prioritizing tasks and responding to email communications in a timely manner. This position maintains up-to-date payment records, ensuring compliance with regulatory requirements and company policies.
Requirements
- High School diploma/ GED, preferred or equivalent work experience
- 1+ years' experience in the mortgage servicing industry
- 1+ years' experience in servicing, banking and payments/ cash room preferred
- 1+ years' experience working in a fast-paced work environment preferred
- Knowledge of Accounting principles and financial concepts preferred
- Experience with Black Knight MSP preferred
- Strong verbal and written communication skills
- Strong interpersonal skills
- Demonstrated analytical skills and problem-solving abilities
- Good judgement with the ability to evaluate and make decisions
- Strong time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/ client orientation with strong execution skills and results orientation
- Ability to prioritize numerous tasks and manage shifting priorities
- High-level of attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Collaborative; ability to work effectively with others
Responsibilities
- Processing payments
- Reconciling accounts
- Ensuring accuracy in financial transactions
- Receiving incoming payments
- Resolving payment discrepancies
- Assisting borrowers with payment-related inquiries
- Collaborating with internal and external customers
- Prioritizing tasks
- Responding to email communications in a timely manner
- Maintaining up-to-date payment records
- Ensuring compliance with regulatory requirements and company policies
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
