Payment Solutions Specialist I

TRUE SKY FEDERAL CREDIT UNION • Oklahoma City, OK

14h • Remote

About The Position

Responsible for performing payment solutions activities associated with various delinquent member accounts, including overdrafts, Visa credit cards, lines of credit, secured loans, signature loans and real estate loans. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Communication skills, both verbal & written.
• Good judgement and analytical skills.

Responsibilities

• Working Delinquency queues and Charge off/Recovery queues and making outbound calls.
• Build member relationships that deliver value and demonstrate that we care. Properly assist with their financial problems and ensure their questions are courteously answered.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence into the appropriate systems.
• Assist Branches and related departments as required, and foster a positive environment through delivery of exceptional member experiences.
• Keeps management informed of activities, progress toward established objectives, and of any significant problems.
• Stays informed of changes in collections policies, procedures, and related legal requirements, and performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.
• Perform overrides, skip-a-pays, and skip tracing as needed.
• Assist and help train team members as needed, participates in meetings as required.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED