AFCO Payment Specialist I
Truist Bank•Lake Forest, IL
•Onsite
About The Position
The Payment Specialist I performs processing of account receivables of all types of payments, payment variances, resolves payment discrepancies/NSF by reaching out to customers for additional information and/or replacement of funds, and ensures accuracy of account adjustments and issuance of outgoing payments to customers submitted to the Payment Department.
Requirements
- High School diploma or equivalent
- One year of accounting clerical, general ledger and accounts receivables experience
- Strong 10-key data entry and mathematical skills
- Attention to detail, ability to multi-task and meet deadlines
- Strong verbal and written communication skills needed to interact with internal and external clients
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Nice To Haves
- Associate's degree
- Three years of experience in banking, insurance or related payment processing field.
Responsibilities
- Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility.
- Reconcile unidentified payments by contacting customers for payment information.
- Post non-sufficient funds (NSF) returns on accounts and for certain returns contact remitter and Agent to obtain good funds.
- Process manual check and ACH Origination requests by reviewing and validating proper backup and approvals are included before issuing checks/ACH.
- Review for accuracy and post account adjustment transactions submitted from other departments.
- Reconcile payment variances and correct account accordingly.
- Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds.
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
- 10 sick days (also prorated)
- Paid holidays
- Defined benefit pension plan (depending on the position and division)
- Restricted stock units (depending on the position and division)
- Deferred compensation plan (depending on the position and division)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
