AFCO Payment Specialist I

Truist • Lake Forest, IL

1d • Onsite

About The Position

The AFCO Payment Specialist I performs processing of account receivables for all types of payments, manages payment variances, resolves payment discrepancies and Non-Sufficient Funds (NSF) issues by contacting customers for information or replacement funds. This role also ensures the accuracy of account adjustments and the issuance of outgoing payments submitted to the Payment Department.

Requirements

• High School diploma or equivalent
• One year of accounting clerical, general ledger and accounts receivables experience
• Strong 10-key data entry and mathematical skills
• Attention to detail, ability to multi-task and meet deadlines
• Strong verbal and written communication skills needed to interact with internal and external clients
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

• Associate's degree
• Three years of experience in banking, insurance or related payment processing field.

Responsibilities

• Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility.
• Reconcile unidentified payments by contacting customers for payment information.
• Post non-sufficient funds (NSF) returns on accounts and for certain returns contact remitter and Agent to obtain good funds.
• Process manual check and ACH Origination requests by reviewing and validating proper backup and approvals are included before issuing checks/ACH.
• Review for accuracy and post account adjustment transactions submitted from other departments.
• Reconcile payment variances and correct account accordingly.
• Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
• 10 sick days (also prorated)
• Paid holidays
• Defined benefit pension plan (depending on the position and division)
• Restricted stock units (depending on the position and division)
• Deferred compensation plan (depending on the position and division)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees