AFCO Payment Specialist I

AFCO Direct•Lake Forest, IL

2d•Onsite

About The Position

Performs processing of account receivables of all types of payments, payment variances, resolve payment discrepancies/NSF by reaching out to customers for additional information and/or replacement of funds and ensure accuracy of account adjustments and issuance of outgoing payments to customers submitted to the Payment Department.

Requirements

High School diploma or equivalent
One year of accounting clerical, general ledger and accounts receivables experience
Strong 10-key data entry and mathematical skills
Attention to detail, ability to multi-task and meet deadlines
Strong verbal and written communication skills needed to interact with internal and external clients
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

Associate's degree
Three years of experience in banking, insurance or related payment processing field.

Responsibilities

Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility.
Reconcile unidentified payments by contacting customers for payment information.
Post non-sufficient funds (NSF) returns on accounts and for certain returns contact remitter and Agent to obtain good funds.
Process manual check and ACH Origination requests by reviewing and validating proper backup and approvals are included before issuing checks/ACH.
Review for accuracy and post account adjustment transactions submitted from other departments.
Reconcile payment variances and correct account accordingly.
Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds.