Payment Services Senior Officer

Maps Credit Union•Oregon City, OR

3h•$67,573 - $78,835•Hybrid

About The Position

Maps Credit Union is hiring a Payment Services Senior Officer to help ensure electronic payments are accurate, secure, and efficient for its members. The role maintains ACH operations and member and account records, supports debit and credit card administration and dispute resolution, and contributes to payment initiatives such as FedNow, RTP, and process automation. The position also supports compliance, audit preparation, staff training, team coverage, and process improvement. The role is based at the Oregon City location and may follow a hybrid schedule after successful completion of an initial training period, with two days remote and three days in the office per week; it is not fully remote.

Requirements

Bachelor’s degree in Business, Accounting, Computer Science, or Banking; alternatively, equivalent financial experience and related college-level coursework or a combination of education and financial industry-specific training.
Three to five years of demonstrated progressive electronic processing and settlement responsibilities in a credit union or financial institution environment.
Advanced understanding and application of electronic payment processing and settlement.
Excellent written and oral communication skills, including the ability to communicate professionally in writing, in person, and by phone.
Interpersonal skills and presentation or public-speaking capability.
Accurate typing and keyboarding; intermediate to advanced computer skills, including word processing, Excel, and email.
Ability to operate ten-key by touch.
Initiative, prioritization, time management, problem prevention, and problem-solving skills.
Ability to manage departmental projects from planning through implementation.
Flexibility to adapt to changes in the work environment.
Strong organizational skills and close attention to detail.
Understanding of Credit Union products and services.
Ability to maintain confidentiality of sensitive information and adhere strictly to internal controls.
Ability to work professionally and tactfully with coworkers, members, and outside agencies.
Work ethic that includes neatness, punctuality, and accuracy, and a professional, businesslike appearance and demeanor.
Must be bondable.
Must be available for an occasional four-hour Saturday rotation.

Nice To Haves

Accredited ACH Professional (AAP) certification is preferred; the employer supports professional development by covering certification costs.

Responsibilities

Process ACH member transactions accurately and on time; prepare periodic reports by calculating or changing data fields and analyzing account information trends.
Maintain member records, account ledgers, subsidiary accounts, and general ledger accounts through timely and accurate transaction posting.
Keep assigned tasks and documentation current and accurate, complete tasks on time, cross-train others, and arrange team coverage when needed.
Perform database maintenance, including report generation, daily data transfers to the imaging system, and management reports.
Follow up on exception items and disputes.
Follow applicable regulatory and internal compliance requirements, including NACHA, BSA, OFAC, AML, Identity Theft Red Flags, Regulation E, Regulation Z, and the CARD Act.
Compile data and reports in support of audit preparation.
Monitor legal and regulatory requirements, enforce adherence, advise management on needed actions, and complete required training on time.
Protect financial security and sensitive information by following internal audit controls, record-retention requirements, and information-security practices.
Work toward organizational, personal, and departmental objectives.
File and scan records; respond to inquiries and resolve problems by collecting, researching, analyzing, copying, and mailing data and documents.
Support interdepartmental workflow by providing information and cooperating with coworkers.
Contribute to team efforts through cross-training and backup support.
Maintain professional and technical knowledge through training, publications, and professional relationships.
Guide and motivate others in support of departmental and organizational goals.
Maintain member and account records and database integrity, including account setup and maintenance, electronic transactions, debit card agreements, swaps, and ACH and debit card interface systems.
Assist with staff training; oversee department staff and act in the department manager’s absence as directed.
Assess assigned tasks and communicate potential process-improvement solutions.
Participate in committee and cross-departmental team projects as assigned by the Department Manager.
Complete other related assignments that contribute to Credit Union objectives.