Payment Services Associate

The City of Red Deer•Red Deer, AB

2d•Onsite

About The Position

The City of Red Deer is currently recruiting for a Payment Services Associate to fill a permanent part-time position. The Payment Services Associate is responsible for providing cashier and general accounting services related to receiving, processing and balancing all payments to The City of Red Deer. They are also responsible for maintaining cash custody and security. This role is one of several positions that provides general customer service information on behalf of the City. In this role, excellent customer interactions, accuracy and attention to detail is critical as errors could have a negative impact on customer perceptions and relations and could impact municipal revenues.

Requirements

Grade 12 diploma supplemented with completion of college level accounting course.
Three years’ related experience in an integrated computerized environment, preferably performing cash handling, banking or accounting duties.
Demonstrated aptitude for communicating effectively with the public and other City departments including during situations of conflict.
Efficient operation of a variety of office machines (calculator, debit machine, computer, etc.)
Above average mathematical skills.
Proven ability to process a high volume of work with frequent interruptions and conflicting priorities, ensuring that essential tasks are completed within rigid deadlines.
Demonstrate an ability to work independently with a high degree of accuracy and in accordance with policies and procedures.
Maintains strict confidentiality of information (POPA/ATIA training will be provided).
Ability to determine priorities create plans and organize their work in an environment of competing activities and frequent interruptions to accomplish goals efficiently and effectively.
Demonstrates the ability to handle sensitive and confidential subject matter,
Displays strong interpersonal, teamwork and flexibility skills.

Nice To Haves

Previous experience with computer programs similar to JDEdwards, Trapeze or Tempest Utilities software
Knowledge of accounts receivable, utility and collections theory/procedures and ability to apply legislation and policy (MGA, City policies and bylaws, GST) to business practices
Formal training in Violence in the Workplace, Dealing with Difficult Customers
Previous experience of GST, MGA, City Policies and Bylaws in a municipal setting
Exposure to MS Excel and experience with MS Word and Outlook

Responsibilities

Provide professional, courteous customer service while processing in person payments and assisting with City services. Respond to general inquiries, accept forms and documents, assist with MyCity online accounts, and handle difficult or contentious situations professionally. Build and maintain positive relationships with customers and the public.
Receive, verify, process, and post all forms of payments accurately across multiple revenue streams. Maintain custody and security of cash and cash like items in accordance with City policies. Balance daily cash floats, prepare bank deposits, and investigate discrepancies, overages, and shortages. Apply payments, refunds, deposits, overpayments, and pre authorized transactions to customer accounts.
Research and reconcile cash receipts, customer accounts, invoices, and statements. Compile and distribute source documentation to applicable departments. Liaise with internal business partners to resolve revenue, receipt, and account issues.
Support general accounting functions, including audits, petty cash processing, account maintenance, and filing. Assist with system testing, process improvements, staff training, and operational reporting. Investigate account issues and appeal requests and provide supporting documentation as required.
Comply with and support the City’s health and safety programs and reporting requirements. Perform other assigned operational and administrative duties and model positive safety practices.