Representative, Payment Services

J.M. Smucker Co•Orrville, OH

5d•Hybrid

About The Position

Apply your customer service skills as a valued member of our Payment Services team. Gain hands‑on experience in payment processing, vendor support, and reporting while progressing toward your career goals. Serve as a trusted point of contact for employees and external vendors, resolving issues efficiently and delivering a high standard of service.

Requirements

High School diploma
Strong computer skills with a working knowledge of MS Suite and Oracle ERP solution
Strong interpersonal, verbal and written communication skills
Dedicated to delivering exceptional customer service
Strong attention to detail with a high degree of accuracy
Ability to prioritize and adjust to changing deadlines

Responsibilities

Support end‑to‑end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
Act as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
Support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
Stay current on departmental initiatives, policy updates, and system changes.
Process invoices daily in third‑party systems with a high degree of accuracy.
Route invoices for approval and ensure timely payment processing.
Partner with internal teams and suppliers to proactively resolve invoice issues.
Follow up quickly on requests to ensure on‑time payments, maximize discounts, and prevent late fees.
Respond to vendor inquiries regarding payment status.
Build a strong understanding of the purchase‑to‑pay process at both a high level and transactional level.