Senior Payment Representative

TRUSTONE FINANCIAL CREDIT UNION•Burnsville, MN

1d•Onsite

About The Position

This role is responsible for ensuring that internal and external members' payment-related questions, concerns, and requests are answered and resolved accurately and in a timely manner, utilizing strong service skills. The Senior Payment Representative will perform and process the daily functions of the Payments Department and contribute to implementing strategies to achieve departmental goals and initiatives. A key aspect of this role is to demonstrate and live TruStone Financial’s Core Values and Mission in all interactions.

Requirements

Availability to work 40 hours per week Monday through Friday between the hours of 7:00am – 5:30pm at our Burnsville Administrative Office location; non-exempt.
Associate’s degree, preferably in Business or Accounting, or equivalent work experience.
4+ years of accounting experience and working knowledge of generally accepted accounting procedures and the ACH network.
Thorough understanding and knowledge of Federal Reserve guidelines and operating procedures.
PC experience to include a general working knowledge of Microsoft Office, Internet, and e-mail or equivalents.
Ability to manage multiple projects, meet deadlines, and handle large volumes of detail while ensuring accuracy.
Excellent customer service skills.
Good interpersonal and leadership skills.
Ability to interact and speak professionally and comfortable in face-to-face, telephone, and e-mail environments with members and co-workers.
Good written communication skills.
Compliance with the Bank Secrecy Act and all its provisions.
Ability to pass a pre-employment drug test and various background checks.
Regular and reliable attendance at the workplace.

Responsibilities

Ensure internal and external members’ Payments questions, concerns and/or requests are answered and/or solved utilizing strong service skills while being completed in a timely and accurate manner.
Perform and process the daily functions of the Payments Department.
Contribute and collaborate to implement strategies to achieve the Payments department goals and initiatives.
Demonstrate and live TruStone Financial’s Core Values and Mission in all interactions with all internal and external members.

Benefits

Competitive pay and incentive programs
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!