Payment Services Associate I

Georgia Heritage Federal Credit Union•Savannah, GA

About The Position

A successful Payment Services Associate I will review and process various financial transactions including ATM/ITM check deposits, Remote Check Deposits, Fed Check Returns, and Web Payments. This role involves performing operational duties for ACH and Share Draft programs, handling debit and credit card disputes, managing deceased member notifications, and performing card-related maintenance. The associate will also enter Indirect Dealer ACH payments, work reports, review general ledger accounts, handle Visa Account Updater requests, post journal entries, and process wire transfers. Additionally, the position requires providing support services to branch staff and other departments, maintaining filing systems, identifying potentially fraudulent transactions, and ensuring compliance with relevant regulations such as NACHA Operating Rules, Regulation E, Regulation CC, BSA/AML, and OFAC. The role also includes participating in testing and implementation of new payment products and system enhancements.

Requirements

Basic knowledge of accounting and balancing procedures
Basic knowledge of card servicing procedures
Commitment to member service
Patience and understanding when dealing with irate members
Proficient with Microsoft Office products, especially Excel
Well organized, attention to detail, reliable, self-starter
Works well in a team environment
Minimum of 1 year experience in a financial institution required

Responsibilities

Review and process ATM/ITM check deposits
Review and process Remote Check Deposits
Review and process Fed Check Returns
Post Web Payments/Offset Fees including reversals due to returns
Perform all operational duties related to the Credit Union's ACH and Share Draft programs, including processing, maintenance, posting exceptions, member bill pay exceptions, and member support
Review and process debit and credit card disputes by tracking fraud cases, completing account memo entries, and monitoring case progress, status changes, and final resolution to ensure accurate and timely processing
Handle deceased member notifications
Perform card-related maintenance issues to include troubleshooting, travel notes, fraud alerts, etc.
Enter Indirect Dealer ACH payments and GL entries for approval by second party
Review/work various reports
Review various general ledger accounts for posting accuracies
Handle Visa Account Updater (VAU) requests
Post various GL journal entries as needed and assigned
Wire transfers (input outgoing/post incoming) and update monthly wire log
Provide support services to branch staff and other departments as necessary
Organize and maintain electronic and/or paper filing systems for all department files
Identify potentially fraudulent transactions and escalate suspicious activity as appropriate
Ensure compliance with NACHA Operating Rules, Regulation E, Regulation CC, BSA/AML requirements, OFAC regulations, and other applicable laws and policies
Maintain accurate records and documentation for audits and regulatory examinations
Participate in testing and implementation of new payment products, software updates, and system enhancements
Other duties as assigned