Payment Services Representative I

SaskEnergy • Regina, SK

1d • CA$29 - CA$32

About The Position

SaskEnergy is seeking a qualified and motivated individual to join our team. The Payment Services Representative I performs duties associated with processing and balancing payments and updating and correcting financial transactions to customer accounts in the Customer Information System (CIS) and financial systems. This includes investigating, verifying, balancing and reconciling financial transactions, providing issue resolutions, communicating and liaising with internal and external departments and customers and ensuring accuracy of recording payments, balancing and reporting.

Requirements

• Grade 12 or equivalent.
• Introductory Financial Accounting or equivalent.
• One (1) year experience with CIS processes that includes reconciling, validating and investigating data and providing issue resolution, working within strict timelines.
• One (1) year experience in an office and/or customer service environment utilizing computer based software in Microsoft Suite.

Responsibilities

• Receive, investigate, verify, resolve, process and balance utility payments for CIS customers, financial system vendors and general ledger account numbers, external third parties and internal payments received for SaskEnergy and its subsidiaries.
• Calculate, validate and correct GST amounts and currency conversions during payment processing.
• Prepare, validate and balance bank deposits for SaskEnergy and its subsidiaries, within strict time frames, correcting and updating as required.
• Verify and issue customer receipts for payments received, return invalid payments and document post-dated payments for future processing.
• Prepare and validate journal vouchers for correcting GST amounts, bank errors and general ledger account outages.
• Confirm and communicate, to Area offices and internal departments, payments received/verified for active collections, severance and write-off processes.
• Administer and maintain records of payment counts and dollar amounts processed in the department, plus from various external financial institutions and third parties.
• Investigate, validate and correct payments that have been payment traced, misapplied, lost or paid in error and communicate the resolution of misapplied payment investigation and payment verification back to internal and external customers.
• Prepare and balance transferred payments and credits for customer accounts.
• Process, balance and reconcile the daily returned bank payments, including generating and verifying daily bank statement of returned payment information, adjustments to customer accounts and record to the general ledger.
• Receive, investigate and process customer rebates, payment reversals, refund overpayments, and financial corrections.
• Receive, create, investigate, approve and communicate with financial institutions and third party requests for bank to debit authorizations from customers.
• Investigate, validate, resolve, create and reconcile suspense, over and short accounts.
• Compile and validate financial transactions used for monthly statistics prepared for internal and external departments.
• Receive and provide timely correspondence for external and internal customer inquiries by investigating, confirming billing, and requesting and/or updating payment information.
• Provide support and resolutions to Area offices and internal department’s problems arising from the CIS and financial systems from payment processing, returned payments, balancing and or financial transactional impacts to customer accounts.
• Communicate and assist Financial Accounting with the daily balancing, financial outages and the monthly reconciliation of general ledger accounts for both CIS and financial systems.
• Communicate and provide assistance with the payment investigation and solutions to lead bank representatives. Provide feedback and resolution back to the business and the customer.
• Respond to escalated requests for assistance received via Payment Services & Cash Management inboxes, telephone and fax.
• Provide information to internal and external Auditors during audit periods.
• Apply fraud prevention best practices to protect financial transactions, documents and to reduce associated risk.
• Provide safekeeping of the financial and confidential contents of the department safe.
• Update and maintain accurate customer files and department records.
• Update and maintain procedures and provide training and support on related work systems and processes to new co-workers.
• Support and participate in the development of procedures, upgrades, test cases, user acceptance testing, enhancements and reports.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED