Payment Resolution Specialist

A. O. Smith Corporation•Ashland City, TN

23h•Hybrid

About The Position

Serve as the main point of contact for resolution of customer debits, deductions, proof of performance rebates, product returns/issues and all credit and debit management. Demonstrated ability to professionally interact using Zoom, MS Teams, phone, email with customers, sales representatives, regional sales managers, and internal departments to provide or obtain resolution of orders and billing issues for internal and external customers as well as implementing special requests. Ability to manage a high volume of transactions across a portfolio of customers.

Requirements

High School Diploma or GED/Equivalent required
3+ years of related work experience
Experience with Microsoft Excel
Strong analytical and problem-solving skills
Managing and completing their assigned tasks with minimal oversight in a team environment
Ability to train and coordinate work of non-reporting co-workers
Attention to detail and desire to provide quality service to both internal and external customers
Dependable and able to meet time sensitive goals
Employing sound decision-making skills and following guidelines that are provided
The ability to thrive in a fast-paced, ever-changing, and high-pressure environment
Solution-oriented and positive mindset that openly embraces change and stretch goals
Identify steps to improve area operations, efficiency, and service to both internal and external customers
Professional face-to-face, telephone, and email communication skills

Nice To Haves

Associates Degree preferred

Responsibilities

Coordinate with order management, pricing, accounts receivable, and collection teams to resolve customer deductions and disputes. This includes decision making responsibilities for credits, debits and denial of claims if warranted. Additionally, it includes working with the customer’s shipping/receiving team and their accounts payable representatives to seek resolution
Perform billing corrections to maintain accurate customer accounting
Manage customer proof of performance rebates from receipt to creation of credit memo
Develop relationships and communicate detailed results to the customer and/or manufacturing representatives
Process credit memo and debit memo requests for pricing adjustments, freight, sales tax issues, product shortages, damages, intercompany billings, and monthly contractual agreements
Authorize and process return material authorizations and return deliveries from all sources both internal and external
Ability to adapt to shifting priorities to meet department metrics and targets
Understand the use of robotics in the department and apply the understanding to how transactions are submitted for processing
Perform additional tasks assigned