Customer Resolution Specialist

Segula Technologies • Wichita, KS

2h • $32 - $35 • Onsite

About The Position

Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries. Provides support to senior management. Manages budgets and the distribution of promotional items. Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning. Completes logistical requirements and supports overall marketing and program goals and objectives. Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines. Acts as liaison between customers and company executive management. This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer. This role will have responsibility for supporting AOG and spares requirements and will liaison with Boeing on the requests. This is a critical role to support the flying fleet.

Requirements

• Aftermarket CSR role
• Involves working in client's quoting software
• Must be detail oriented
• 5 years of customer service experience
• Aerospace experience or Degree with Customer Service Experience

Responsibilities

• Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
• Provides support to senior management
• Manages budgets and the distribution of promotional items
• Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
• Completes logistical requirements and supports overall marketing and program goals and objectives
• Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
• Acts as liaison between customers and company executive management
• Determines production status, checks system for replacement parts, works with ME’s with Spare configurations, makes make/buy decisions, and administrates the quote and follows through on quoting to the customer
• Supports AOG and spares requirements and liaisons with Boeing on the requests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree