Resolution Specialist

Walmart • McCordsville, IN

9h • Onsite

About The Position

As a Resolution Specialist, you'll be the bridge between our Fulfillment Centers and Seller Support teams, helping resolve issues and disputes with professionalism and care. You'll support sellers and business partners with processes, tools, payments, policies and operational workflows. Your expertise in marketplace and fulfillment operations will help keep things running smoothly. You'll manage sensitive situations while building positive, lasting relationships. This role is perfect for someone who thrives on helping others succeed.

Requirements

• At least 1–2 years of experience in a marketplace, seller support, or fulfillment center environment.
• Experience supporting sellers or users with processes, tools, payments, policies, account issues, inventory, shipping, or operational workflows.
• Working knowledge of distribution center or logistics operations, including inventory management and order fulfillment processes.

Nice To Haves

• Experience working directly with sellers or business partners in a professional, customer-facing capacity.
• Proven ability to resolve seller issues and disputes while serving as a liaison between Fulfillment Centers and Seller Support teams.
• Strong professional communication skills, with the ability to manage sensitive situations and maintain positive seller relationships.

Responsibilities

• Investigate and resolve seller disputes with accuracy, fairness, and full compliance with company policies, ensuring well-supported, data-driven decisions.
• Conduct thorough case reviews by analyzing evidence, identifying fraud or risk patterns, and maintaining detailed, error-free documentation.
• Communicate professionally and clearly in all written reports and seller interactions, maintaining objectivity while demonstrating empathy.
• Identify trends and proactively mitigate risk by recognizing recurring dispute patterns and recommending preventative solutions.
• Collaborate cross-functionally to align on business priorities, execute resolutions efficiently, and support continuous process improvement.
• Uphold ethical standards and compliance by modeling integrity, supporting policy adherence, and contributing to a fair and unbiased dispute resolution process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees