Payment Specialist

Commerce Bank•Kansas City, MO

23h•Onsite

About The Position

The main purpose of this job is to process, manage, and ensure the accuracy, timeliness, and compliance of payment transactions. This role supports Commerce Bank’s daily operations by performing payment processing tasks, resolving payment-related issues, maintaining accurate records, and delivering exceptional customer service.

Requirements

Basic knowledge of bank operations
Ability to communicate effectively with correspondent banks and external partners as required
Ability to apply analytical and problem-solving skills to identify and recommend improvements to payment workflows and minimize errors
Ability to stay current with payment processing systems, technologies, and regulatory changes
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
High School Diploma or equivalent combination of education and experience required
1+ year banking operations experience required

Nice To Haves

Associates degree preferred

Responsibilities

Process department files prepared for payment processing
Receive, organize, and process customer and interbank payments, including ACH, wire transfers, instant payments, electronic funds
Post payment transactions in banking systems and verify proper allocation of funds to ensure timely and compliant processing
Execute daily processing procedures, including balancing, reconciling, and posting transactions
Monitor payment queues and escalate exceptions or errors for timely resolution
Ensure critical deadlines are met and all files are delivered or received in a timely manner
Research, analyze, and resolve payment discrepancies and exceptions
Maintain compliance with bank policies, industry standards, and regulatory requirement
Maintain accurate documentation and audit trails within payment systems
Provide support and guidance to internal teams and customers regarding payment inquiries and issues
Collaborate with internal teams, such as banks operations support and product teams to streamline payment processes
Perform other duties as assigned