Payment Processing Specialist

Aston Carter•Washington, DC

6d•$30 - $35•Hybrid

About The Position

The Payment Processing Specialist will serve as the primary owner of payment processing activities, especially during the renewal season. This role involves handling high volumes of customer payments received through various methods such as checks, wire transfers, and credit cards.

Requirements

Experience in payment processing, ACH payments, and cash application.
Proficiency with Salesforce, Monday.com, or comparable systems.
Strong customer service skills.
Effective data entry capabilities.
Basic accounting knowledge.
4 years of professional experience.

Nice To Haves

Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
Proficiency with Microsoft Office Suite.
Basic Excel skills (sorting, filtering, reviewing data).
Experience using project management tools such as Monday.com, Jira, Asana, or similar platforms.

Responsibilities

Process and apply high volumes of customer payments received via check, wire transfer, and credit card.
Review lockbox batches, bank reports, remittance information, and supporting documentation.
Match payments to the appropriate customer account, product, invoice, and membership term.
Ensure accurate and timely submission of payment information to the accounting team.
Support processing of approximately $45 million in receipts over a six-month period.
Investigate unidentified or partially identified payments.
Research remittance information to determine the proper application of funds.
Resolve payment discrepancies and incorrect payment amounts.
Communicate with customers to clarify payment application instructions.
Identify and resolve duplicate payments and coordinate refund preferences when necessary.
Provide exceptional customer service through phone and email correspondence.
Conduct routine follow-ups on account management cases.
Support customers with questions regarding payments, invoices, and account status.
Maintain accurate customer records and account activity documentation.
Maintain account and payment information within Salesforce.
Update customer account records and case documentation.
Support reporting and tracking activities related to renewals and payment processing.
Assist with business-critical projects, month-end activities, and renewal operations.
Work within shared queues and team workflows to ensure service levels are achieved.
Collaborate with account management, operations, and accounting teams to resolve payment-related issues.
Support additional projects and operational initiatives as assigned.