Merchant Support Specialist-Payment Processing

Millennium Systems International•Parsippany, NJ

6d•Remote

About The Position

Millennium Systems International is the leading business management software provider for the beauty and wellness industry and the maker of Meevo. Built over three decades of insight, innovation, and disruption, Meevo is a true all-in-one solution for sophisticated salons, spas, and med spas looking to bolster their successes. Meevo grows with you, supporting your goals and vision every step of the way with reliable tools you can count on today and tomorrow. Meevo is HIPAA compliant and user-friendly, with more than 150,000 users logging in daily to help their salon, spa, and med spa businesses thrive. We’re just as passionate about our people as we are about our product. MSI is proud to be recognized as a New Jersey Top Workplace and Remote Top Workplace, along with earning Top Workplaces Culture Excellence Awards for Technology Industry, Work-Life Flexibility, Purpose & Values, Employee Well-Being, Employee Appreciation, and Professional Development. Our values are at the heart of how we work, collaborate, and succeed: Teamwork Integrity Client-Centric Commitment Passion Excellence We are looking for a Merchant Support Specialist to complement our MeevoPay Merchant Services Team! The Merchant Support Specialist will be responsible for providing assistance on technical issues for our clients utilizing MeevoPay, Meevo’s credit card processing. This is a remote role. Candidates must reside in the United States. Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Requirements

BS/BA degree preferred
Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in beauty/wellness industry
Previous experience providing support remotely via phone
Excellent communication and interpersonal skills
Excellent problem-solving skills
High computer literacy and ability to learn new software
Ability to address difficult or complex customer scenarios with professionalism
Ability to multitask

Responsibilities

Provide support to clients transitioning from third-party vendors to MeevoPay.
Assist with related merchant inquiries and troubleshoot issues.
Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems
Utilizing Salesforce to manage and create new tickets for all incoming inquiries.
Accurately enter client details into database.
Update existing tickets when applicable
Understand and provide guidance on clients’ technical issues using problem solving
Document solutions in Salesforce and provide dependable and timely resolutions to clients
Provide timely follow-up to resolve client inquiries
Handle client complaints respectfully and professionally
Work with colleagues and other departments to provide superior customer service