Payment Processing Associate

Bankers' Bank • Madison, WI

3d • Onsite

About The Position

Bankers' Bank is seeking an engaging, professional Payment Processing Associate to join our team in the Payments & Cash Management department of our Madison, WI headquarters office. This position provides banker to banker customer support to our community bank partners throughout the upper Midwest, enhancing customer relationships through system support, daily transactions, and prompt, professional attention to customer needs.

Requirements

• Experience providing outstanding professional customer service
• Associate degree or equivalent combination of education and experience sufficient to perform the position functions of the job

Nice To Haves

• Previous banking experience
• Accredited Automated Clearing House Professional (AAP) designation
• Proficiency in Word, Excel, Outlook
• Adeptness in learning proprietary systems

Responsibilities

• Provide excellent customer phone support using proprietary programs for assistance
• Maintain customer relationships including documenting interactions and correspondence
• Complete customer correspondence requests received via email or physical mail
• Be knowledgeable of the products and services offered within department and bank wide
• Settlement File Processing and daily transaction postings on behalf of community bank customers
• Perform execution of daily payment activities
• Ensure end of day timelines for account balance settlement
• Perform payment activities within varies payment platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree