Payment Processing Manager

Way Finders•Springfield, MA

2d•$66,000 - $77,000•Onsite

About The Position

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Payment Processing Manager in our Rental Assistance Department. The Payment Processing Manager is responsible for overall management and supervision of the payment, related data processing, and financial reporting functions in the Rental Assistance program. The Payment Processing Manager ensures the provision of quality services to the people it serves, and contract compliance to its funding source.

Requirements

5 years' progressively responsible equivalent, or closely related, experience; a combination of experience plus an Bachelor’s degree may be a substitute
3 years’ mid-level supervisory experience
Advanced computer skills, including the Microsoft Suite, with comfort learning new technologies
Demonstrated organizational skills with the ability to prioritize tasks and workflow
Capacity to communicate effectively with all levels of the organization
Ability to earn and maintain the following required program certifications (training provided)
Ability to work both independently and as a member of a team
Ability to interact effectively with all levels of the organization as well as outside contacts
Proficiency in assessing priorities, organizing, and operating in a flexible manner in a fast-paced environment while retaining a high level of attention-to-detail

Responsibilities

Manages all aspects of planning, direction, reporting, reconciliations, and supervision of payment, and related data, processing functions in a manner that is timely, accurate, and efficient
Interpret and implement program policies and procedures, consulting with internal legal counsel as necessary
Oversee department-wide staff training and curriculum in area of expertise, to include regular updates on new policies and procedures
Oversees the collection and maintenance of data, statistics, and other internal and external reporting requirements to meet contractual obligations for funding sources
Work closely with funding sources and staff to resolve any data discrepancies
Collaborate with supervisor and leadership in the evaluation of current systems and workflows; make recommendations for changes and improvement of systems
Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and stakeholders
Attend local and statewide meeting as necessary as a representative of the organization
Proactively identify and inform supervisor of any issues that may adversely affect the department or organization
Remain knowledgeable of current and developing trends within housing assistance and related areas
Ensure new employees are onboarded in accordance with training plans for new staff members; evaluate training program and make process improvements based on feedback and results
Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
Hire new/replacement staff in an efficient manner, following recruiting process guidelines
Provide proper support and mentoring to supervisory-level employees to ensure they manage their team effectively through training, communication/feedback, group and 1:1 meetings, timely evaluations, performance plans as necessary, and efficient and thoughtful hiring