Payment Processing Clerk

Glidewell Dental • Irvine, CA

5d • $18 - $23 • Onsite

About The Position

The Payment Processing Clerk is responsible for a variety of tasks related to processing payments, managing customer accounts, and supporting general office functions. This role involves direct customer interaction to resolve inquiries and ensure accurate financial record-keeping.

Requirements

• High School diploma or equivalent.
• Minimum one (1) year of customer service experience.
• General knowledge of accounting terminology.
• General knowledge of billing procedures and collections.

Responsibilities

• Processes auto pay enrollments received by phone, email and secure fax.
• Accurately records payments received into Great Plains or APC.
• Sends funds electronically to the bank utilizing business deposit captures.
• Assists with generation, print, and fold of monthly customer statements and past due letters.
• Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
• Returns duplicate and/or overpayments received to the customers via US Mail.
• Resolves customer inquiries related to current and previous account balance and credit card and check payments.
• Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
• Performs other related duties and projects as business needs require at direction of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED