Payment Posting Specialist

Vital Care Infusion Services • Philadelphia, PA

20h

About The Position

Vital Care is a U.S.-based pharmacy franchise business with more than 100 franchised infusion pharmacies and clinics across 35 states. The company supports locally owned franchise locations serving patients with chronic and acute conditions, with a focus on underserved and secondary markets.

The Payment Posting Specialist works in a team-based environment and is responsible for accurately and promptly posting and reconciling payments received from patients, payers, and third parties. The role works with franchises and internal departments to resolve payer issues, supports payment workflows and related applications, and helps ensure payments are applied correctly to patient accounts.

Requirements

• High school diploma or equivalent.
• Excellent listening, speaking, comprehension, and writing skills.
• Understanding of processes, systems, and techniques for successfully posting insurance explanations of benefits.
• Ability to identify gaps and problems through documentation review, determine lasting solutions, make effective decisions, and take corrective action.
• Strong organizational skills and ability to track and maintain clear, complete records of activities, cases, and related documentation.
• Knowledge of and skill in using Microsoft Office software and pharmacy applications.

Nice To Haves

• 1–2 years of insurance posting experience.

Responsibilities

• Maintain positive ongoing relationships with franchises through regular email or phone contact.
• Work independently, prioritize tasks, and align work with Vital Care goals.
• Work as a committed team player and demonstrate Vital Care's core values.
• Obtain remittance notifications from internal applications and external sources to post payments to patient accounts promptly.
• Complete the reconciliation process in accordance with company policies.
• Communicate with other Vital Care departments regarding payer issues or concerns.
• Assist Information Technology with implementing internal applications that support the posting department.
• Work with payers and Revenue Cycle team members to track payer recoupments through refunds or offsets.
• Collaborate with the team to ensure payments are posted to patient accounts promptly.
• Scan checks into bank software for daily deposits.
• Analyze explanations of benefits to ensure adjustments and transfers are applied appropriately.
• Process and post credit card payments.
• Index payments to the daily posting workflow to enable timely posting.
• Perform additional duties of similar complexity as assigned by Vital Care leadership.

Benefits

• Medical, dental, and vision plans
• Flexible spending and health savings accounts
• Paid time off, personal days, and company-paid holidays
• Paid paternal leave
• Volunteerism days off
• Company-sponsored basic life insurance and long-term disability insurance
• Voluntary life, accident, critical illness, and short-term disability insurance
• 401(k) matching
• Tuition reimbursement
• Employee assistance programs for mental health, financial, and legal support
• Medical-carrier rewards programs
• Professional development and growth opportunities
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED