Payment & Fraud Analyst
About The Position
The Payment & Fraud Analyst will be responsible for reviewing and processing payment activities, monitoring deposit and withdrawal queues, and preventing high-risk transactions. This role involves analyzing player behavior through payment gateway data to provide insights and recommendations, performing high-level analysis over large datasets, and preparing reports for the leadership team. The analyst will also analyze fraud and transactions reports, dispute chargebacks, communicate with third-party vendors, and collaborate with various teams to improve the player experience and achieve company goals. Maintaining general payment industry knowledge and applying best practices are also key aspects of this position.
Requirements
- Must be able to work independently.
- Ability to quickly understand business challenges and translate data into meaningful insights and actionable recommendations.
- Strong verbal and written communication skills.
- Comfortable working in a fast-paced, evolving environment while managing multiple priorities.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive financial and guest information.
- Ability to remain in a stationary position for extended periods while working at a computer.
- Ability to frequently use a computer, keyboard, mouse, and telephone to perform job duties.
- Ability to view computer monitors and read electronic and printed documents for prolonged periods.
- Ability to communicate effectively in person, by telephone, and through electronic communication.
- Ability to occasionally move or transport items weighing up to 15 pounds, such as files, office supplies, or equipment.
- Bachelor's degree in Business, Finance, Data Analytics, or a related field, or equivalent combination of education and experience.
- Advanced proficiency in Microsoft Excel, including data analysis, formulas, pivot tables, and reporting.
- Strong analytical skills with the ability to interpret data, identify trends, and recommend solutions that improve business performance.
- Excellent problem-solving, critical thinking, organizational, and time management skills with strong attention to detail.
- Must be at least 21 years of age.
Nice To Haves
- Experience in fraud prevention, payment processing, chargeback disputes, or financial risk management preferred.
Responsibilities
- Review and process payment activities.
- Monitor deposit and withdrawal queues and prevent high-risk transactions.
- Analyze player behavior through payment gateway data to draw conclusions and recommendations.
- Performing high-level analysis over large datasets to produce insights that enable better business outcomes.
- Preparing reports for the leadership team that identifies trends, patterns, and predictions using relevant data.
- Analyze fraud and transactions reports.
- Dispute chargeback.
- Communicate with third-party vendors to solve problems.
- Work across multiple teams to improve the player experience.
- Troubleshoot any technical issues and collaborate with first level technical support as needed.
- Collaborate with Accounting, IT and Product teams to achieve betJACK’s goals.
- Maintain general payment industry knowledge, challenge the status quo, and apply best practices or new ideas.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
