Payment Center Representative I

City of Garland • Salt Lake City, UT

11d

About The Position

Responsible for processing approximately 1,000,000 payment transactions annually and collecting nearly $300,000,000 owed to the City of Garland for electricity, water, sewer, and environmental waste services. This role ensures timely and accurate payment processing while providing professional, effective, and reliable customer service.

The position accepts and processes customer payments at walk-up or drive-through payment center locations and supports customers with utility bill inquiries, payments, refunds, and service-related issues. It also involves account research, payment adjustments, ACH processing, reconciliation, reporting, and purchasing support.

Requirements

• High school diploma or GED.
• No experience required.
• An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job may qualify.

Responsibilities

• Accept and process cash, check, money order, and electronic payments from utility customers at walk-up or drive-through payment center locations.
• Enter payments into the cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer account information to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and the PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED