Corporate Payment Representative

Televerde•Phoenix, AZ

6d•Onsite

About The Position

The Corporate Payment Representative supports Televerde's Client customer care program by securely taking customer payment card information over the phone. The representative receives calls transferred from the customer care team, creates or updates customer profiles, and enters card details in the client's system so customers can complete bookings. Between payment calls, the representative performs administrative work for Televerde's Finance and Compliance teams. Accuracy, discretion, and consistent adherence to security procedures are essential when handling confidential financial information. The position is performed on-site in an office environment at Televerde's corporate office. Personal cell phones and other unauthorized electronic devices are not permitted at employee workstations; employees must store them in designated areas while on the production floor or actively performing job duties. The role has no direct reports. This job description is not all-inclusive, and duties and responsibilities may change at any time without notice.

Requirements

High school diploma or GED equivalent required.
Three years of relevant experience in customer service, a contact center, or a role handling [the description's experience requirement is incomplete].
Strong attention to detail and data-entry accuracy.
Ability to handle confidential information with integrity and discretion.
Clear, professional telephone communication skills.
Basic computer skills and ability to learn new systems quickly.
Ability to follow established procedures consistently.
Ability to organize work and move between customer calls and administrative tasks.
Availability to work a schedule that includes evenings and weekends.

Responsibilities

Receive calls transferred from the Client customer care team when a customer needs a payment card added or updated.
Create or update customer profiles in the client's system and accurately enter card details in the approved payment screen.
Collect only payment information required by program procedures, then return the customer to the customer care team or close the call.
Follow Televerde and client security procedures for handling payment card information.
Enter card information only in the approved system; never write down, store, or share it.
Immediately report security concerns or suspected exposure of customer information to leadership.
Provide friendly, professional, and efficient service on every call, representing Client.
Clearly explain payment and booking requirements using approved language.
Accurately record call outcomes using approved program procedures.
Escalate customer concerns and system issues through the established escalation process.
Complete assigned administrative tasks for Televerde's Finance and Compliance teams when not handling payment calls.
Maintain accurate records and documentation supporting finance and compliance activities.
Prioritize incoming payment calls over administrative work so customers are served promptly.