Payment Application Specialist

US Acute Care Solutions • Virtual OH, OH

8d • $16 - $30 • Remote

About The Position

The Payment Application Specialist ensures accurate and timely payment posting by researching and resolving discrepancies between Athena and USACS systems. The role processes unpostable and correspondence records to the appropriate patient accounts through detailed review of supporting documentation. It also works with internal teams and external payers to maintain data integrity, improve revenue cycle processes, and support financial accuracy. This position is remote.

Requirements

• High school diploma or equivalent.
• Experience with health insurance websites or portals.
• Experience with financial records to resolve missing payments.
• Proficiency in reviewing Explanation of Benefits and posting.
• Experience communicating with payers to research and obtain missing or omitted information.
• Proficiency with Windows-based PC hardware and software, especially spreadsheet applications for data analysis and reporting.
• Strong problem-solving skills, including independently researching and resolving complex discrepancies and clearly communicating results to management.
• Strong interpersonal and communication abilities for professional interaction with employees, management, and external stakeholders.
• Commitment to maintaining the confidentiality of sensitive patient and financial information.
• Strong organizational skills and ability to prioritize and manage multiple tasks in a fast-paced environment.
• Willingness to work overtime during peak periods or special projects.
• Exceptional attention to detail.

Nice To Haves

• Additional education or certifications in finance, accounting, or healthcare administration.
• Prior experience in payment processing, revenue cycle management, or related financial operations.

Responsibilities

• Collaborate with the Athena team to identify, investigate, and resolve duplicate or misrouted payment items through CRM.
• Assist in balancing and reviewing third-party collection vendor accounts for financial reconciliation and reporting.
• Communicate with payers to research and obtain missing or omitted information needed for payment posting.
• Help transition One Time Use credit card payers to EFT/ACH payment methods using the BSG ticket process.
• Review, upload, and post paper remittances and Electronic Remittance Advice (ERA) files from Payor Web Portals into Athena.
• Monitor, document, and escalate emerging trends, recurring issues, or unusual payment posting challenges.
• Apply unpostable and correspondence records to the correct patient accounts and claims.
• Perform additional departmental duties as assigned.
• Meet or exceed management-set production and quality targets.

Benefits

• Medical, dental, and vision insurance options
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• 401(k) employee and employer contributions
• Paid time off, including vacation, sick leave, and company holidays
• Paid parental leave and family support benefits
• Short-term and long-term disability insurance
• Life and accidental death and dismemberment (AD&D) insurance
• Employee assistance programs and wellness resources
• Possible bonus eligibility, equity, or other incentive programs, depending on the role

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED