Paving Product Specialist

Ziegler Caterpillar • Minneapolis, MN

7d • $90,700 - $136,000

About The Position

Ziegler CAT is hiring a Paving Product Specialist to promote and sell company parts, service, and technology capabilities to existing customers and generate leads for new business. The role supports Ziegler’s paving product efforts through Territory Managers, identifies customer paving product needs, and supports Caterpillar and Weiler products in the field. The position also coordinates shop workflow, including parts ordering, customer communication, work-order processing, and appointment scheduling.

The specialist provides sales, technical, training, and service support for paving equipment and products. The role includes customer equipment inspections, estimates and quotations, equipment demonstrations and training, new-product introduction and field-follow projects, and development of technical and learning materials. The position works closely with Sales, Service, Parts, Caterpillar personnel, and customers to support customer satisfaction.

The role may involve indoor and/or outdoor work, with noise that may be loud at times, and up to 30% travel. Ziegler describes itself as a third-generation, family-owned CAT dealer founded in 1914, with over 2,400 employees across more than 30 locations in Minnesota, Iowa, and northern Missouri. The company highlights work/life balance, career development, and ongoing professional development and training. Ziegler states that it will reasonably accommodate known disabilities of qualified individuals.

Requirements

• High school diploma or GED.
• Strong mechanical aptitude and strong familiarity with the asphalt paving and milling industry and equipment.
• Excellent technical, communication, and customer service skills.
• Must have and maintain a clean driving record.
• Personal attributes: achievement orientation, consideration for others/empathy, planning and organization, problem solving, and teamwork.

Nice To Haves

• A two- or four-year degree; preferred but not required depending on experience.
• At least two years of outside sales experience in the asphalt paving and milling field.

Responsibilities

• Promote and sell Caterpillar paving parts and company service capabilities; inspect customer equipment; develop proposals and estimates; prepare and deliver quotations; and develop and sell annual maintenance contracts.
• Provide application, repair, and operational assistance for pavers, cold planers, reclaimers, and asphalt compactors.
• Serve as the technical training instructor for the paving product line, including pavers, mills, and compactors.
• Lead New Product Introduction (NPI) and Field Follow (FF) projects with Caterpillar and share relevant information with the organization.
• Develop web-based content to address learning needs for the paving product line, including sales, technical, and parts content.
• Continue assisting with paving tickets through the LANDesk ticket distribution list when possible.
• Help create technical hot topics and Ziegler service letters regarding issues identified in the field.
• Perform new-machine start-ups, equipment demonstrations, and formal customer training.
• Develop parts programs to encourage winter-season rebuilds.
• Work with the Service Writer and Service Manager to open and close work orders, review work-order accuracy, and manage parts and labor charges.
• Maintain and update customer equipment inventories using a customer relationship management tool.
• Stay current on products and developments relevant to customers.
• Maintain customer relations, help resolve problems and disputes, and identify ways to improve customer relationships.
• Communicate and work with Sales, Service, Parts, and Caterpillar personnel to ensure customer satisfaction.

Benefits

• Health, dental, vision, and life insurance.
• 15 days of PTO in the first year, with accrual starting on day one.
• 9 paid holidays.
• 401(k) plan with company contribution and match.
• Health Savings Account (HSA), with Ziegler contributing up to $1,000 tax-free each year.
• Short-term and long-term disability insurance, flexible spending account (FSA), and employee assistance program (EAP).
• Paid parental leave and funeral leave.
• Fitness membership discount.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED